{"id":48323,"date":"2020-11-11T17:02:26","date_gmt":"2020-11-11T22:02:26","guid":{"rendered":"https:\/\/www.ccl.org\/?page_id=48323"},"modified":"2025-11-19T09:20:40","modified_gmt":"2025-11-19T14:20:40","slug":"listen-to-understand","status":"publish","type":"page","link":"https:\/\/www.ccl.org\/leadership-solutions\/leadership-topics\/listen-to-understand\/","title":{"rendered":"Active Listening Training"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"48323\" class=\"elementor elementor-48323\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bea9bed cclHeadingBG elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bea9bed\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-52a518f\" data-id=\"52a518f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3fb151a elementor-widget elementor-widget-heading\" data-id=\"3fb151a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Active Listening Training<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-732d083 elementor-align-left elementor-widget elementor-widget-breadcrumbs\" data-id=\"732d083\" data-element_type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"breadcrumbs\"><span><span><a href=\"https:\/\/www.ccl.org\/\">Home<\/a><\/span><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5c613869 elementor-section-stretched colorBG1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5c613869\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-508c90cc\" data-id=\"508c90cc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6af54069 elementor-widget elementor-widget-heading\" data-id=\"6af54069\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Achieve More With Stronger Listening in Leadership<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a15bd2d elementor-widget elementor-widget-heading\" data-id=\"7a15bd2d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Develop trust and relationships with others using the power of listening.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-27b28aa elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"27b28aa\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-4b7a4b5c\" data-id=\"4b7a4b5c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2772cd75 elementor-widget elementor-widget-text-editor\" data-id=\"2772cd75\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Being a good listener is vital to a leader&#8217;s success.<\/p><p>But a lot of people take their listening skills for granted. They might assume it\u2019s clear that they\u2019re practicing active listening and that others know they are being heard. But a conversation is more than just words.\u00a0<\/p><p>The reality is that leaders often struggle with tasks and roles that directly relate to active listening. Accepting criticism well, navigating people\u2019s feelings, and trying to understand what others think all require effective listening skills.<\/p><p>Fortunately, knowing how to talk less and listen more \u2014 meaning, how to listen to understand \u2014 is a skill that can be learned.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-3343e120\" data-id=\"3343e120\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-70f1143c elementor-widget elementor-widget-text-editor\" data-id=\"70f1143c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Active listening is a valuable technique that requires the listener to thoroughly absorb, understand, respond, and retain what is being said during a conversation.<\/p><p>While engaging in active listening, the listener may also pay close attention to the speaker\u2019s behavior and body language in order to gain a better understanding of their message and intent.<\/p><p>When you listen to understand, it helps you to become a more effective communicator and a better leader. Your co-workers and direct reports will respect your effort to be more present in conversations, interpersonal conflicts will be reduced, and you\u2019ll likely see improvements in your relationships with others as a result.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-d2292a1 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"d2292a1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-3786a0a\" data-id=\"3786a0a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-7f8a293\" data-id=\"7f8a293\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4daaea0 btn-center btn-full elementor-widget elementor-widget-html\" data-id=\"4daaea0\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a class=\"buttons button1\" href=\"#view-options\" aria-label=\"View our options.\" data-element-cta=\"Learn More\">View Options<\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-64aedea\" data-id=\"64aedea\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fa8bf7a btn-center btn-full elementor-widget elementor-widget-html\" data-id=\"fa8bf7a\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a class=\"buttons button3\" href=\"#contact-me\" aria-label=\"Contact Us\" data-element-cta=\"Contact Us\">Contact Us<\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-b0a0825\" data-id=\"b0a0825\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-761adeaf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"761adeaf\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-429bb00d\" data-id=\"429bb00d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3423e5d8 elementor-widget elementor-widget-heading\" data-id=\"3423e5d8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Upskill Your Team With Active Listening Skills<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-300bac9d dashed-list elementor-widget elementor-widget-text-editor\" data-id=\"300bac9d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Reduce Misunderstandings, Resolve More Conflicts, and Waste Less Time With Active Listening<\/h3><p>Our research-based training equips your leaders to learn and practice more effective listening. They will:\u00a0<\/p><p style=\"padding-left: 40px\">1. Learn to listen to the speaker, not just the facts being shared, but the values and emotions <em>behind<\/em> the facts.\u00a0<\/p><p style=\"padding-left: 40px\">2. Know specifically what to do, or to avoid doing, to be a better listener.\u00a0<\/p><p style=\"padding-left: 40px\">3. Avoid misunderstandings, build trust, and minimize wasted time.\u00a0<\/p><p style=\"padding-left: 40px\">4. Use their superpowers of Listening to Understand to resolve conflicts.\u00a0<\/p><p>Help your team get more done at your organization and build a culture of respect and trust by developing better listening skills. We can deliver our world-class, research-backed active listening skills training \u2014 or you can.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-97b8203 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"97b8203\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6f7d19f\" data-id=\"6f7d19f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c3243e6 elementor-widget elementor-widget-menu-anchor\" data-id=\"c3243e6\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"view-options\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2969ec97 elementor-widget elementor-widget-heading\" data-id=\"2969ec97\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Active Listening Training \u2014 Choose Your Delivery Method<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9566dcc deliveryLayout elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9566dcc\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-cc7ea4f\" data-id=\"cc7ea4f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-95496d9 elementor-widget elementor-widget-text-editor\" data-id=\"95496d9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>You Deliver<\/h3><p><strong>You can use our proven content to deliver an active listening training course or workshop, either online or in person, whichever you prefer:<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-acce35e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"acce35e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-c078cdf deliveryLayoutColumn\" data-id=\"c078cdf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4bb5124 typeButton elementor-widget elementor-widget-button\" data-id=\"4bb5124\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-size-sm\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Most Turnkey<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a7e7f2 elementor-widget elementor-widget-heading\" data-id=\"1a7e7f2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/shop.ccl.org\/usa\/listening-to-understand-workshop-facilitator-course.html\" target=\"_blank\">Workshop Facilitator Course<\/a><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-049050a elementor-widget elementor-widget-text-editor\" data-id=\"049050a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\"><em>Deliver targeted training to key leaders or small groups \u2014 leverage our content on active listening skills to host a half-day leadership development workshop<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b02ce55 elementor-widget elementor-widget-html\" data-id=\"b02ce55\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a class=\"buttonLM\" href=\"https:\/\/shop.ccl.org\/usa\/listening-to-understand-workshop-facilitator-course.html\" target=\"_blank\" rel=\"noopener\" aria-label=\"Order the workshop facilitator course now.\" data-element-type=\"action button\" data-element-cta=\"Order Now\" data-element-position=\"1\">Order Now <i aria-hidden=\"true\" class=\"far fa-long-arrow-alt-right\"><\/i><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-c96dc2f deliveryLayoutColumn\" data-id=\"c96dc2f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3ce2468 typeButton elementor-widget elementor-widget-button\" data-id=\"3ce2468\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-size-sm\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Most Scalable<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a5e2e8a elementor-widget elementor-widget-heading\" data-id=\"a5e2e8a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><a href=\"\/leadership-solutions\/leadership-development-tools\/passport-leadership-content-subscription\/#contact-me\">License This Content<\/a><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d34d149 elementor-widget elementor-widget-text-editor\" data-id=\"d34d149\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em>Accelerate development across your entire organization with comprehensive access to active listening training content and all our leadership topics and solutions<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d00d01 elementor-widget elementor-widget-html\" data-id=\"7d00d01\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a class=\"buttonLM\" href=\"\/leadership-solutions\/leadership-development-tools\/passport-leadership-content-subscription\/#contact-me\" aria-label=\"Contact us to license this content.\" data-element-cta=\"Contact Us\">Contact Us <i aria-hidden=\"true\" class=\"far fa-long-arrow-alt-right\"><\/i><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-908bc67\" data-id=\"908bc67\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e402781 elementor-widget elementor-widget-text-editor\" data-id=\"e402781\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>We Deliver<\/h3><p><strong>Or, we can incorporate it as part of a larger initiative for your organization:<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-385e429 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"385e429\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-f9d9684 deliveryLayoutColumn\" data-id=\"f9d9684\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-89e7569 typeButton elementor-widget elementor-widget-button\" data-id=\"89e7569\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-size-sm\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Most Tailored<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9368f5c elementor-widget elementor-widget-heading\" data-id=\"9368f5c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><a href=\"\/leadership-solutions\/leadership-development-tools\/customized-leadership-development\/#contact-me\">Custom Leadership Training Module<\/a><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f9fd24 elementor-widget elementor-widget-text-editor\" data-id=\"3f9fd24\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\"><em>Combine with other topic modules and interactive experiences into a customized learning journey<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c1d03ad elementor-widget elementor-widget-html\" data-id=\"c1d03ad\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a class=\"buttonLM\" href=\"\/leadership-solutions\/leadership-development-tools\/customized-leadership-development\/#contact-me\" aria-label=\"Contact us to learn more about custom leadership training modules.\" data-element-cta=\"Contact Us\">Contact Us <i aria-hidden=\"true\" class=\"far fa-long-arrow-alt-right\"><\/i><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bd3cb95 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bd3cb95\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-11b8c10\" data-id=\"11b8c10\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-e541674 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e541674\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-9672cee\" data-id=\"9672cee\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-239740a\" data-id=\"239740a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-599fabd btn-center btn-full elementor-widget elementor-widget-html\" data-id=\"599fabd\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a class=\"buttons button1\" href=\"#contact-me\" aria-label=\"Contact Us\" data-element-cta=\"Contact Us\">Contact Us<\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-6d6f562\" data-id=\"6d6f562\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-adf3d73 btn-center btn-full elementor-widget elementor-widget-html\" data-id=\"adf3d73\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a class=\"buttons button2\" href=\"https:\/\/shop.ccl.org\/usa\/active-listening-improve-your-ability-to-listen-and-lead.html\" target=\"_blank\" rel=\"noopener\" aria-label=\"Get our guidebook about active listening.\" data-element-type=\"action button\" data-element-cta=\"Get Book\" data-element-position=\"1\">Get Our Guidebook<\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-46ceb50\" data-id=\"46ceb50\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b822fb9 elementor-section-stretched colorBG2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b822fb9\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4afbbc3f\" data-id=\"4afbbc3f\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-531bc3e3 elementor-widget elementor-widget-heading\" data-id=\"531bc3e3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What Our Clients Are Saying<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5858d4d2 elementor-widget elementor-widget-text-editor\" data-id=\"5858d4d2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Organizations who have partnered with us for active listening training consistently tell us the same thing: their experience with CCL made a significant impact on their culture \u2014 and their bottom line.<\/p><p>But don\u2019t just take our word for it \u2014 take theirs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5089065 elementor-widget elementor-widget-shortcode\" data-id=\"5089065\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div id=\"testimonial_single\" class=\"noPrint testimonial_single_card grid grid-cols-1 md:grid-cols-2 lg:grid-cols-2 gap-5 hidePdfSection\">\n<div class=\"bg-[#FFFFFF] py-[20px] rounded-[10px] shadow-[2px_2px_6px_0px_rgba(0,0,0,0.25)] \">\n<div class=\"testimonial-card-inner bg-[-10px_top] md:bg-[top_left] h-full pt-[30px] pr-[30px] pb-[30px] pl-[15px] md:pt-0 md:pr-[15px] md:pb-0 md:pl-[45px]\">\n<div class=\"testimonial-card-content text-lg p-[10px] my-[5px]\">\n<p>This course will\u00a0<strong>change the way you think<\/strong>\u00a0about showing up for your colleagues, direct reports, and team. We\u2019re often moving so fast we forget <strong>it\u2019s a gift to be a listener \u2014 for yourself and the person talking<\/strong>. Improving that one practice has the potential to change the world and certainly your organization and team culture!<\/p>\n<\/div>\n<div class=\"flex flex-wrap md:flex-nowrap items-center\">\n<div class=\"w-full md:w-2\/3 p-[10px]\">\n<p class=\"text-xl font-bold mb-[2px] mt-[0px]\">Leigh Ann Hall<\/p>\n<p class=\"text-sm font-medium m-0\">Managing Director<\/p>\n<p class=\"text-sm font-medium m-0\">Share Our Strength<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"bg-[#FFFFFF] py-[20px] rounded-[10px] shadow-[2px_2px_6px_0px_rgba(0,0,0,0.25)] \">\n<div class=\"testimonial-card-inner bg-[-10px_top] md:bg-[top_left] h-full pt-[30px] pr-[30px] pb-[30px] pl-[15px] md:pt-0 md:pr-[15px] md:pb-0 md:pl-[45px]\">\n<div class=\"testimonial-card-content text-lg p-[10px] my-[5px]\">\n<p>This course is an accelerator to understanding how you listen and engage conversations and move to not merely towards solutions, but to a practice of <strong>deepening trust through conversation<\/strong>.<\/p>\n<\/div>\n<div class=\"flex flex-wrap md:flex-nowrap items-center\">\n<div class=\"w-full md:w-2\/3 p-[10px]\">\n<p class=\"text-xl font-bold mb-[2px] mt-[0px]\">Dalissa Vargas<\/p>\n<p class=\"text-sm font-medium m-0\">Senior Director of Development<\/p>\n<p class=\"text-sm font-medium m-0\">National Latina Institute for Reproductive Justice<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n <\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-895b845 contactForms elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"895b845\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-51b8084\" data-id=\"51b8084\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f812c04 elementor-widget elementor-widget-menu-anchor\" data-id=\"f812c04\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"contact-me\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6cb8b78 elementor-widget elementor-widget-shortcode\" data-id=\"6cb8b78\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"section\" data-elementor-id=\"59783\" class=\"elementor elementor-59783\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6ac8bb6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6ac8bb6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5b13234\" data-id=\"5b13234\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-648edaed elementor-widget elementor-widget-heading\" data-id=\"648edaed\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Let\u2019s Discuss How Leaders Listen at Your Organization<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d83a7f elementor-widget elementor-widget-text-editor\" data-id=\"9d83a7f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Our experts are here to help. Let\u2019s have a conversation about how active listening skills training could help support your development initiatives.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-080511c elementor-widget elementor-widget-html\" data-id=\"080511c\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div\r\n        data-form-id='749ffed5-0162-ee11-be6e-000d3a5a88af'\r\n        data-form-api-url='https:\/\/public-usa.mkt.dynamics.com\/api\/v1.0\/orgs\/8c68dd41-91d8-44aa-be3f-2d3028599b2e\/landingpageforms'\r\n        data-cached-form-url='https:\/\/assets-usa.mkt.dynamics.com\/8c68dd41-91d8-44aa-be3f-2d3028599b2e\/digitalassets\/forms\/749ffed5-0162-ee11-be6e-000d3a5a88af' ><\/div>\r\n        <script src = 'https:\/\/cxppusa1formui01cdnsa01-endpoint.azureedge.net\/global\/FormLoader\/FormLoader.bundle.js' ><\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae0804e elementor-widget elementor-widget-html\" data-id=\"ae0804e\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script src=\"\/wp-content\/uploads\/D365\/D365.js\"><\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5b7808e1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5b7808e1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5d39af0f\" data-id=\"5d39af0f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-55377cfd elementor-widget elementor-widget-heading\" data-id=\"55377cfd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our Research-Backed Perspective on Listening in Leadership<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bcb2251 BandW elementor-posts--thumbnail-top elementor-grid-3 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-widget elementor-widget-posts\" data-id=\"bcb2251\" data-element_type=\"widget\" data-settings=\"{&quot;custom_columns&quot;:&quot;3&quot;,&quot;custom_columns_tablet&quot;:&quot;2&quot;,&quot;custom_columns_mobile&quot;:&quot;1&quot;,&quot;custom_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:35,&quot;sizes&quot;:[]},&quot;custom_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;custom_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.custom\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t      <div class=\"ecs-posts elementor-posts-container elementor-posts   elementor-grid elementor-posts--skin-custom\" data-settings=\"{&quot;current_page&quot;:1,&quot;max_num_pages&quot;:1,&quot;load_method&quot;:&quot;&quot;,&quot;widget_id&quot;:&quot;bcb2251&quot;,&quot;post_id&quot;:48323,&quot;theme_id&quot;:48323,&quot;change_url&quot;:false,&quot;reinit_js&quot;:false}\">\n      \t\t<article id=\"post-50416\" class=\"elementor-post elementor-grid-item ecs-post-loop post-50416 webinars type-webinars status-publish has-post-thumbnail hentry categories-authenticity categories-communication categories-listening-skills categories-virtual-teams region-global\">\n\t\t\t\t<div data-elementor-type=\"loop\" data-elementor-id=\"57097\" class=\"elementor elementor-57097 post-50416 webinars type-webinars status-publish has-post-thumbnail hentry categories-authenticity categories-communication categories-listening-skills categories-virtual-teams region-global\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-544cd7d7 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"544cd7d7\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"make-column-clickable-elementor elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-48458e00 equal-height-col\" style=\"cursor: pointer;\" data-column-clickable=\"https:\/\/www.ccl.org\/webinars\/leaders-practice-authentic-communication-in-virtual-space\/\" data-column-clickable-blank=\"_self\" data-id=\"48458e00\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2c5aa70a elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"2c5aa70a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-4130f152\" data-id=\"4130f152\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7ef72795 elementor-widget elementor-widget-dyncontel-featured-image\" data-id=\"7ef72795\" data-element_type=\"widget\" data-widget_type=\"dyncontel-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"dce-featured-image \"><a href=\"https:\/\/www.ccl.org\/webinars\/leaders-practice-authentic-communication-in-virtual-space\/\" ><div class=\"mask\"><div class=\"wrap-filters\"><img decoding=\"async\" src=\"https:\/\/www.ccl.org\/wp-content\/uploads\/2020\/12\/authentic-communication-center-for-creative-leadership-300x168.jpg\" alt=\"How to Practice Authentic Communication in a Virtual Space\" \/><\/div><\/div><div class=\"dce-overlay\"><\/div><div class=\"dce-overlay_hover\"><\/div><\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25af17c4 elementor-widget elementor-widget-html\" data-id=\"25af17c4\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"typeHeading\"><div>Replace Type<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-5da4cfe0 content-title elementor-widget elementor-widget-dyncontel-title\" data-id=\"5da4cfe0\" data-element_type=\"widget\" data-widget_type=\"dyncontel-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"dce-title\"><a href=\"https:\/\/www.ccl.org\/webinars\/leaders-practice-authentic-communication-in-virtual-space\/\">How to Practice Authentic Communication in a Virtual Space Through the Power of Listening<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21ad10dd elementor-widget elementor-widget-dyncontel-excerpt\" data-id=\"21ad10dd\" data-element_type=\"widget\" data-widget_type=\"dyncontel-excerpt.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"dce-excerpt \"><p>Avoid misunderstandings and practice more authentic communication in virtual settings by listening closely, not just for facts, but for feelings and values, too.<\/p>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article id=\"post-48584\" class=\"elementor-post elementor-grid-item ecs-post-loop post-48584 articles type-articles status-publish has-post-thumbnail hentry categories-conversations-coaching-skills categories-conflict categories-communication categories-listening-skills region-global article-type-leading-effectively-articles\">\n\t\t\t\t<div data-elementor-type=\"loop\" data-elementor-id=\"57097\" class=\"elementor elementor-57097 post-48584 articles type-articles status-publish has-post-thumbnail hentry categories-conversations-coaching-skills categories-conflict categories-communication categories-listening-skills region-global article-type-leading-effectively-articles\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-544cd7d7 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"544cd7d7\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"make-column-clickable-elementor elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-48458e00 equal-height-col\" style=\"cursor: pointer;\" data-column-clickable=\"https:\/\/www.ccl.org\/articles\/leading-effectively-articles\/5-steps-for-tackling-tough-conversations\/\" data-column-clickable-blank=\"_self\" data-id=\"48458e00\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2c5aa70a elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"2c5aa70a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-4130f152\" data-id=\"4130f152\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7ef72795 elementor-widget elementor-widget-dyncontel-featured-image\" data-id=\"7ef72795\" data-element_type=\"widget\" data-widget_type=\"dyncontel-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"dce-featured-image \"><a href=\"https:\/\/www.ccl.org\/articles\/leading-effectively-articles\/5-steps-for-tackling-tough-conversations\/\" ><div class=\"mask\"><div class=\"wrap-filters\"><img decoding=\"async\" src=\"https:\/\/www.ccl.org\/wp-content\/uploads\/2020\/11\/difficult-conversations-center-for-creative-leadership-ccl-300x168.jpg\" alt=\"Difficult conversations - CCL\" \/><\/div><\/div><div class=\"dce-overlay\"><\/div><div class=\"dce-overlay_hover\"><\/div><\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25af17c4 elementor-widget elementor-widget-html\" data-id=\"25af17c4\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"typeHeading\"><div>Replace Type<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-5da4cfe0 content-title elementor-widget elementor-widget-dyncontel-title\" data-id=\"5da4cfe0\" data-element_type=\"widget\" data-widget_type=\"dyncontel-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"dce-title\"><a href=\"https:\/\/www.ccl.org\/articles\/leading-effectively-articles\/5-steps-for-tackling-tough-conversations\/\">5 Steps for Tackling Difficult Conversations<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21ad10dd elementor-widget elementor-widget-dyncontel-excerpt\" data-id=\"21ad10dd\" data-element_type=\"widget\" data-widget_type=\"dyncontel-excerpt.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"dce-excerpt \"><p>In order to deal with awkward, tense, or challenging conversations, we first need to understand the common mistakes we make \u2014 and then take 5 steps.<\/p>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article id=\"post-48870\" class=\"elementor-post elementor-grid-item ecs-post-loop post-48870 articles type-articles status-publish has-post-thumbnail hentry categories-conversations-coaching-skills categories-coaching-culture categories-coaching-mentoring categories-communication categories-listening-skills audience-alumni audience-leaders-managers article-type-leading-effectively-articles\">\n\t\t\t\t<div data-elementor-type=\"loop\" data-elementor-id=\"57097\" class=\"elementor elementor-57097 post-48870 articles type-articles status-publish has-post-thumbnail hentry categories-conversations-coaching-skills categories-coaching-culture categories-coaching-mentoring categories-communication categories-listening-skills audience-alumni audience-leaders-managers article-type-leading-effectively-articles\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-544cd7d7 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"544cd7d7\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"make-column-clickable-elementor elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-48458e00 equal-height-col\" style=\"cursor: pointer;\" data-column-clickable=\"https:\/\/www.ccl.org\/articles\/leading-effectively-articles\/how-to-have-a-coaching-conversation\/\" data-column-clickable-blank=\"_self\" data-id=\"48458e00\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2c5aa70a elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"2c5aa70a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-4130f152\" data-id=\"4130f152\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7ef72795 elementor-widget elementor-widget-dyncontel-featured-image\" data-id=\"7ef72795\" data-element_type=\"widget\" data-widget_type=\"dyncontel-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"dce-featured-image \"><a href=\"https:\/\/www.ccl.org\/articles\/leading-effectively-articles\/how-to-have-a-coaching-conversation\/\" ><div class=\"mask\"><div class=\"wrap-filters\"><img decoding=\"async\" src=\"https:\/\/www.ccl.org\/wp-content\/uploads\/2020\/11\/how-to-have-a-coaching-conversation-center-for-creative-leadership-ccl-300x168.jpg\" alt=\"Two people walking around discussing how to hold a coaching conversation\" \/><\/div><\/div><div class=\"dce-overlay\"><\/div><div class=\"dce-overlay_hover\"><\/div><\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25af17c4 elementor-widget elementor-widget-html\" data-id=\"25af17c4\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"typeHeading\"><div>Replace Type<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-5da4cfe0 content-title elementor-widget elementor-widget-dyncontel-title\" data-id=\"5da4cfe0\" data-element_type=\"widget\" data-widget_type=\"dyncontel-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"dce-title\"><a href=\"https:\/\/www.ccl.org\/articles\/leading-effectively-articles\/how-to-have-a-coaching-conversation\/\">How to Have a Coaching Conversation<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21ad10dd elementor-widget elementor-widget-dyncontel-excerpt\" data-id=\"21ad10dd\" data-element_type=\"widget\" data-widget_type=\"dyncontel-excerpt.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"dce-excerpt \"><p>Whether in a planned coaching session or just an impromptu moment, you can open the door to valuable learning by doing these 3 things in a conversation.<\/p>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article id=\"post-49038\" class=\"elementor-post elementor-grid-item ecs-post-loop post-49038 articles type-articles status-publish has-post-thumbnail hentry categories-emotional-intelligence categories-listening-skills audience-leaders-managers audience-hr-consultants audience-executives impact-level-middle-managers region-global article-type-leading-effectively-articles\">\n\t\t\t\t<div data-elementor-type=\"loop\" data-elementor-id=\"57097\" class=\"elementor elementor-57097 post-49038 articles type-articles status-publish has-post-thumbnail hentry categories-emotional-intelligence categories-listening-skills audience-leaders-managers audience-hr-consultants audience-executives impact-level-middle-managers region-global article-type-leading-effectively-articles\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-544cd7d7 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"544cd7d7\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"make-column-clickable-elementor elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-48458e00 equal-height-col\" style=\"cursor: pointer;\" data-column-clickable=\"https:\/\/www.ccl.org\/articles\/leading-effectively-articles\/empathy-in-the-workplace-a-tool-for-effective-leadership\/\" data-column-clickable-blank=\"_self\" data-id=\"48458e00\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2c5aa70a elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"2c5aa70a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-4130f152\" data-id=\"4130f152\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7ef72795 elementor-widget elementor-widget-dyncontel-featured-image\" data-id=\"7ef72795\" data-element_type=\"widget\" data-widget_type=\"dyncontel-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"dce-featured-image \"><a href=\"https:\/\/www.ccl.org\/articles\/leading-effectively-articles\/empathy-in-the-workplace-a-tool-for-effective-leadership\/\" ><div class=\"mask\"><div class=\"wrap-filters\"><img decoding=\"async\" src=\"https:\/\/www.ccl.org\/wp-content\/uploads\/2020\/11\/empathy-in-the-workplace-center-for-creative-leadership-300x168.jpg\" alt=\"The Importance of Empathy in the Workplace - Why Organizations Should Encourage Empathetic Leadership\" \/><\/div><\/div><div class=\"dce-overlay\"><\/div><div class=\"dce-overlay_hover\"><\/div><\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25af17c4 elementor-widget elementor-widget-html\" data-id=\"25af17c4\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"typeHeading\"><div>Replace Type<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-5da4cfe0 content-title elementor-widget elementor-widget-dyncontel-title\" data-id=\"5da4cfe0\" data-element_type=\"widget\" data-widget_type=\"dyncontel-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"dce-title\"><a href=\"https:\/\/www.ccl.org\/articles\/leading-effectively-articles\/empathy-in-the-workplace-a-tool-for-effective-leadership\/\">The Importance of Empathy in the Workplace<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21ad10dd elementor-widget elementor-widget-dyncontel-excerpt\" data-id=\"21ad10dd\" data-element_type=\"widget\" data-widget_type=\"dyncontel-excerpt.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"dce-excerpt \"><p>Empathetic leaders have been shown to be more successful. Learn why empathy in the workplace matters and how leaders and organizations can demonstrate and foster more empathy.<\/p>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article id=\"post-48931\" class=\"elementor-post elementor-grid-item ecs-post-loop post-48931 articles type-articles status-publish has-post-thumbnail hentry categories-conversations-coaching-skills categories-leadership-tips categories-listening-skills audience-leaders-managers region-global article-type-leading-effectively-articles\">\n\t\t\t\t<div data-elementor-type=\"loop\" data-elementor-id=\"57097\" class=\"elementor elementor-57097 post-48931 articles type-articles status-publish has-post-thumbnail hentry categories-conversations-coaching-skills categories-leadership-tips categories-listening-skills audience-leaders-managers region-global article-type-leading-effectively-articles\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-544cd7d7 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"544cd7d7\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"make-column-clickable-elementor elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-48458e00 equal-height-col\" style=\"cursor: pointer;\" data-column-clickable=\"https:\/\/www.ccl.org\/articles\/leading-effectively-articles\/coaching-others-use-active-listening-skills\/\" data-column-clickable-blank=\"_self\" data-id=\"48458e00\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2c5aa70a elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"2c5aa70a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-4130f152\" data-id=\"4130f152\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7ef72795 elementor-widget elementor-widget-dyncontel-featured-image\" data-id=\"7ef72795\" data-element_type=\"widget\" data-widget_type=\"dyncontel-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"dce-featured-image \"><a href=\"https:\/\/www.ccl.org\/articles\/leading-effectively-articles\/coaching-others-use-active-listening-skills\/\" ><div class=\"mask\"><div class=\"wrap-filters\"><img decoding=\"async\" src=\"https:\/\/www.ccl.org\/wp-content\/uploads\/2020\/11\/active-listening-skills-center-for-creative-leadership-ccl-300x168.jpg\" alt=\"Use Active Listening to Coach Others\" \/><\/div><\/div><div class=\"dce-overlay\"><\/div><div class=\"dce-overlay_hover\"><\/div><\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25af17c4 elementor-widget elementor-widget-html\" data-id=\"25af17c4\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"typeHeading\"><div>Replace Type<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-5da4cfe0 content-title elementor-widget elementor-widget-dyncontel-title\" data-id=\"5da4cfe0\" data-element_type=\"widget\" data-widget_type=\"dyncontel-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"dce-title\"><a href=\"https:\/\/www.ccl.org\/articles\/leading-effectively-articles\/coaching-others-use-active-listening-skills\/\">Active Listening Techniques: Best Practices for Leaders<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21ad10dd elementor-widget elementor-widget-dyncontel-excerpt\" data-id=\"21ad10dd\" data-element_type=\"widget\" data-widget_type=\"dyncontel-excerpt.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"dce-excerpt \"><p>You don&#8217;t have to be a coach to use these 6 active listening techniques. Go beyond active listening and truly listen to understand, turning a casual chat into a coaching conversation.<\/p>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-background-color=\"rgba(0,0,0,0)\" data-dce-advanced-background-color=\"rgba(0,0,0,0)\" class=\"elementor-element elementor-element-110e44a elementor-align-right read-more elementor-widget elementor-widget-button\" data-id=\"110e44a\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/categories\/listening-skills\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">View all Insights on Listening Skills<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d9f3457 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d9f3457\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-09959b2\" data-id=\"09959b2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4e15553 elementor-widget elementor-widget-menu-anchor\" data-id=\"4e15553\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"faq\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4dff801 elementor-widget elementor-widget-heading\" data-id=\"4dff801\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions About Active Listening<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e1e3d9c elementor-widget elementor-widget-toggle\" data-id=\"e1e3d9c\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2361\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2361\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-title\" tabindex=\"0\">Why is active listening important?<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2361\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2361\"><p>Active listening is an important communication skill, especially for leaders. The most successful leaders are those who can engage in effective listening and demonstrate strong emotional intelligence. By doing so, they are better equipped to address conflict, accept criticism, navigate relationships, and understand different perspectives. Active listening includes being closely attuned to the speaker\u2019s body language and non-verbal behaviors to understand not only what is being said, but also the emotions and values underlying the facts. Lastly, knowing how to listen effectively is especially important because it helps leaders build trust and earn respect from their coworkers and teammates.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2362\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2362\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-title\" tabindex=\"0\">Does a good listener make a good leader?<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2362\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2362\"><p>A good leader must be a good listener in order to be successful. However, the reverse isn\u2019t always true. For example, being a good listener is a vital skill for any leader, but leaders must also hone other <a href=\"\/articles\/leading-effectively-articles\/fundamental-4-core-leadership-skills-for-every-career-stage\/\">core leadership skills<\/a>. At CCL, our decades of experience and research have found that every leader, regardless of role, should have the fundamental 4 skills including self-awareness, communication, influence, and learning agility.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2363\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2363\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-title\" tabindex=\"0\">How can I become a more effective listener?<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2363\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2363\"><p>The best way to listen to understand others is to practice the <a href=\"\/articles\/leading-effectively-articles\/coaching-others-use-active-listening-skills\/\">6 key active listening skills<\/a>. First, you must pay attention to what\u2019s being said, and give the speaker a chance to express themselves. Second, you must keep an open mind and withhold judgment. Next, practice reflection by periodically paraphrasing the speaker\u2019s key points to make sure you\u2019re following. Then, clarify and summarize what you heard by asking questions and giving a brief statement that covers the conversation\u2019s core themes. Finally, after the speaker is done talking and you have a clear understanding of their perspective, you can begin to share your own ideas, feelings, and suggestions. To hone these skills, you may want to take a research-based active listening training course or workshop like our proven Listen to Understand training.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a20eda elementor-widget elementor-widget-text-editor\" data-id=\"7a20eda\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>More questions? Our experts are here to help. Let\u2019s have a conversation!<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef6e9e1 btn-center  elementor-widget elementor-widget-html\" data-id=\"ef6e9e1\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a class=\"buttons button1\" href=\"#contact-me\" aria-label=\"Contact Us\" data-element-cta=\"Contact Us\">Contact Us<\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-dce-background-color=\"#f0f1f3\" class=\"elementor-section elementor-top-section elementor-element elementor-element-5e0a35b4 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5e0a35b4\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-111c0b65\" data-id=\"111c0b65\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7eb5aa31 elementor-widget elementor-widget-heading\" data-id=\"7eb5aa31\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Other Topics &amp; Solutions Related to Active Listening Training Courses<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-626b8e3a elementor-widget elementor-widget-text-editor\" data-id=\"626b8e3a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Package our research-backed active listening content with other proven leadership development topics and solutions for a customized, scalable solution perfect for your organization&#8217;s unique needs, context, and culture. Related topics include:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-70d3574c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"70d3574c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-narrow\">\n\t\t\t\t\t<div data-dce-background-color=\"#FFFFFF\" data-dce-background-hover-color=\"#003DA7\" class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-5d23cb88 hover-block\" data-id=\"5d23cb88\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-63fe624d elementor-widget elementor-widget-text-editor\" data-id=\"63fe624d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"\/leadership-solutions\/leadership-topics\/leadership-and-communication-skills\/\">Communication<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div data-dce-background-color=\"#FFFFFF\" data-dce-background-hover-color=\"#003DA7\" class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-5bbf72b7 hover-block\" data-id=\"5bbf72b7\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-366bec3c elementor-widget elementor-widget-text-editor\" data-id=\"366bec3c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"\/leadership-solutions\/leadership-topics\/conflict-resolution-training-for-leaders\/\">Conflict<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div data-dce-background-color=\"#FFFFFF\" data-dce-background-hover-color=\"#003DA7\" class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-23d01a46 hover-block\" data-id=\"23d01a46\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5416d0ce elementor-widget elementor-widget-text-editor\" data-id=\"5416d0ce\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"\/leadership-solutions\/leadership-topics\/giving-effective-feedback-that-works\/\">Feedback That Works<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d60153 elementor-widget elementor-widget-html\" data-id=\"9d60153\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script type=\"application\/ld+json\">\r\n{\r\n\"@context\": \"https:\/\/schema.org\",\r\n\"@type\": \"FAQPage\",\r\n\"mainEntity\": [\r\n{\r\n\"@type\": \"Question\",\r\n\"name\": \"Why is it important to listen to understand?\",\r\n\"acceptedAnswer\": {\r\n\"@type\": \"Answer\",\r\n\"text\": \"Listening to understand is an important communication skill, especially for leaders. The most successful leaders are those who can engage in effective listening and demonstrate strong emotional intelligence. By doing so, they are better equipped to address conflict, accept criticism, navigate relationships, and understand different perspectives. Listening to understand includes being closely attuned to the speaker\u2019s body language and non-verbal behaviors to understand not only what is being said, but also the emotions and values underlying the facts. Lastly, listening in leadership is especially important because it helps leaders build trust and earn respect from their coworkers and teammates. \"\r\n}\r\n},\r\n{\r\n\"@type\": \"Question\",\r\n\"name\": \"Does a good listener make a good leader? \",\r\n\"acceptedAnswer\": {\r\n\"@type\": \"Answer\",\r\n\"text\": \"A good leader must be a good listener in order to be successful. However, the reverse isn't always true. For example, being a good listener is a vital skill for any leader, but leaders must also hone other core leadership skills. At CCL, our decades of experience and research have found that every leader, regardless of role, should have the fundamental 4 skills including self-awareness, communication, influence, and learning agility. \"\r\n}\r\n},\r\n{\r\n\"@type\": \"Question\",\r\n\"name\": \"How can I become a more effective listener?  \",\r\n\"acceptedAnswer\": {\r\n\"@type\": \"Answer\",\r\n\"text\": \"The best way to listen to understand others is to practice the 6 key active listening skills. First, you must pay attention to what\u2019s being said, and give the speaker a chance to express themselves. Second, you must keep an open mind and withhold judgment. Next, practice reflection by periodically paraphrasing the speaker\u2019s key points to make sure you\u2019re following. Then, clarify and summarize what you heard by asking questions and giving a brief statement that covers the conversation\u2019s core themes. Finally, after the speaker is done talking and you have a clear understanding of their perspective, you can begin to share your own ideas, feelings, and suggestions. \"\r\n}\r\n}\r\n]\r\n}\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Listening in leadership is a critical skill. Our solutions go beyond active listening techniques to upskill your team so they truly listen to understand.<\/p>\n","protected":false},"author":101,"featured_media":52251,"parent":47431,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-48323","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.6 (Yoast SEO v26.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Discover Active Listening Skills Training for Your Teams | CCL<\/title>\n<meta name=\"description\" content=\"Our active listening training courses and solutions upskill your team so they truly listen to understand \u2014 learn more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ccl.org\/leadership-solutions\/leadership-topics\/listen-to-understand\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Active Listening Training\" \/>\n<meta property=\"og:description\" content=\"Our active listening training courses and solutions upskill your team so they truly listen to understand \u2014 learn more.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ccl.org\/leadership-solutions\/leadership-topics\/listen-to-understand\/\" \/>\n<meta property=\"og:site_name\" content=\"CCL\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CenterforCreativeLeadership\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-19T14:20:40+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ccl.org\/wp-content\/uploads\/2021\/02\/listen-to-understand-center-for-creative-leadership-ccl.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"864\" \/>\n\t<meta property=\"og:image:height\" content=\"483\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@CCLdotORG\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"12 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Discover Active Listening Skills Training for Your Teams | CCL","description":"Our active listening training courses and solutions upskill your team so they truly listen to understand \u2014 learn more.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ccl.org\/leadership-solutions\/leadership-topics\/listen-to-understand\/","og_locale":"en_US","og_type":"article","og_title":"Active Listening Training","og_description":"Our active listening training courses and solutions upskill your team so they truly listen to understand \u2014 learn more.","og_url":"https:\/\/www.ccl.org\/leadership-solutions\/leadership-topics\/listen-to-understand\/","og_site_name":"CCL","article_publisher":"https:\/\/www.facebook.com\/CenterforCreativeLeadership\/","article_modified_time":"2025-11-19T14:20:40+00:00","og_image":[{"width":864,"height":483,"url":"https:\/\/www.ccl.org\/wp-content\/uploads\/2021\/02\/listen-to-understand-center-for-creative-leadership-ccl.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@CCLdotORG","twitter_misc":{"Est. reading time":"12 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.ccl.org\/leadership-solutions\/leadership-topics\/listen-to-understand\/","url":"https:\/\/www.ccl.org\/leadership-solutions\/leadership-topics\/listen-to-understand\/","name":"Discover Active Listening Skills Training for Your Teams | CCL","isPartOf":{"@id":"https:\/\/www.ccl.org\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.ccl.org\/leadership-solutions\/leadership-topics\/listen-to-understand\/#primaryimage"},"image":{"@id":"https:\/\/www.ccl.org\/leadership-solutions\/leadership-topics\/listen-to-understand\/#primaryimage"},"thumbnailUrl":"https:\/\/www.ccl.org\/wp-content\/uploads\/2021\/02\/listen-to-understand-center-for-creative-leadership-ccl.jpg","datePublished":"2020-11-11T22:02:26+00:00","dateModified":"2025-11-19T14:20:40+00:00","description":"Our active listening training courses and solutions upskill your team so they truly listen to understand \u2014 learn more.","breadcrumb":{"@id":"https:\/\/www.ccl.org\/leadership-solutions\/leadership-topics\/listen-to-understand\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.ccl.org\/leadership-solutions\/leadership-topics\/listen-to-understand\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.ccl.org\/leadership-solutions\/leadership-topics\/listen-to-understand\/#primaryimage","url":"https:\/\/www.ccl.org\/wp-content\/uploads\/2021\/02\/listen-to-understand-center-for-creative-leadership-ccl.jpg","contentUrl":"https:\/\/www.ccl.org\/wp-content\/uploads\/2021\/02\/listen-to-understand-center-for-creative-leadership-ccl.jpg","width":864,"height":483,"caption":"listen to understand"},{"@type":"BreadcrumbList","@id":"https:\/\/www.ccl.org\/leadership-solutions\/leadership-topics\/listen-to-understand\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.ccl.org\/"},{"@type":"ListItem","position":2,"name":"Leadership Development Solutions","item":"https:\/\/www.ccl.org\/leadership-solutions\/"},{"@type":"ListItem","position":3,"name":"Leadership Development Topics","item":"https:\/\/www.ccl.org\/leadership-solutions\/leadership-topics\/"},{"@type":"ListItem","position":4,"name":"Active Listening Training"}]},{"@type":"WebSite","@id":"https:\/\/www.ccl.org\/#website","url":"https:\/\/www.ccl.org\/","name":"CCL","description":"Leadership Development Drives Results. We Can Prove It.","publisher":{"@id":"https:\/\/www.ccl.org\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.ccl.org\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.ccl.org\/#organization","name":"Center for Creative Leadership","url":"https:\/\/www.ccl.org\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.ccl.org\/#\/schema\/logo\/image\/","url":"https:\/\/www.ccl.org\/wp-content\/uploads\/2022\/06\/center-for-creative-leadership-ccl-featured-logo.jpg","contentUrl":"https:\/\/www.ccl.org\/wp-content\/uploads\/2022\/06\/center-for-creative-leadership-ccl-featured-logo.jpg","width":864,"height":483,"caption":"Center for Creative Leadership"},"image":{"@id":"https:\/\/www.ccl.org\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/CenterforCreativeLeadership\/","https:\/\/x.com\/CCLdotORG","https:\/\/www.instagram.com\/ccldotorg\/","https:\/\/www.linkedin.com\/company\/center-for-creative-leadership\/"]}]}},"_links":{"self":[{"href":"https:\/\/www.ccl.org\/wp-json\/wp\/v2\/pages\/48323","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ccl.org\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ccl.org\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ccl.org\/wp-json\/wp\/v2\/users\/101"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ccl.org\/wp-json\/wp\/v2\/comments?post=48323"}],"version-history":[{"count":0,"href":"https:\/\/www.ccl.org\/wp-json\/wp\/v2\/pages\/48323\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.ccl.org\/wp-json\/wp\/v2\/pages\/47431"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ccl.org\/wp-json\/wp\/v2\/media\/52251"}],"wp:attachment":[{"href":"https:\/\/www.ccl.org\/wp-json\/wp\/v2\/media?parent=48323"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}