{"id":48532,"date":"2020-11-17T16:23:06","date_gmt":"2020-11-17T21:23:06","guid":{"rendered":"https:\/\/www.ccl.org\/?page_id=48532"},"modified":"2025-11-19T12:20:22","modified_gmt":"2025-11-19T17:20:22","slug":"program-cancellation-transfer-policy","status":"publish","type":"page","link":"https:\/\/www.ccl.org\/policies\/program-cancellation-transfer-policy\/","title":{"rendered":"Cancellation &#038; Transfer Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"48532\" class=\"elementor elementor-48532\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ff08f1c breadcrumbBar elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ff08f1c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9584a1d\" data-id=\"9584a1d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d8d3c56 elementor-align-left elementor-widget elementor-widget-breadcrumbs\" data-id=\"d8d3c56\" data-element_type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"breadcrumbs\"><span><span><a href=\"https:\/\/www.ccl.org\/\">Home<\/a><\/span><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-606230c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"606230c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e6fa6ce\" data-id=\"e6fa6ce\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dc5010b elementor-widget elementor-widget-text-editor\" data-id=\"dc5010b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Before a program begins, we incur substantial administrative costs related to your registration. Therefore, if you must change or cancel your registration, the following fees apply: <em>(**See below for exceptions.)<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-257333f elementor-widget elementor-widget-shortcode\" data-id=\"257333f\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"section\" data-elementor-id=\"59414\" class=\"elementor elementor-59414\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d012807 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d012807\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-00e2201\" data-id=\"00e2201\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-24c0a3d elementor-widget elementor-widget-html\" data-id=\"24c0a3d\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<table class=\"primary\">\r\n<tr>\r\n<th>Number of Days Before Program<\/th>\r\n<th>Transfer Fee<\/th>\r\n<th>Cancellation Fee<\/th>\r\n<\/tr>\r\n<tr>\r\n<td>More than 30 days<\/td>\r\n<td>None<\/td>\r\n<td>None<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>15\u201330 days<\/td>\r\n<td>25% of tuition<\/td>\r\n<td>50% of tuition<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>14 days or less<\/td>\r\n<td>50% of tuition<\/td>\r\n<td>100% of tuition<\/td>\r\n<\/tr>\r\n<\/table>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4ad98c elementor-widget elementor-widget-text-editor\" data-id=\"c4ad98c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Transfers:<\/strong> Transfer requests must indicate the new date and \/ or new program the participant wishes to attend. Tuition will become 100% non-refundable if a participant transfers more than 1 time or does not attend another program within 6 months of the original program start date.<\/p><p><strong>Refunds:<\/strong>\u00a0Any remaining balance of a cancelled program&#8217;s payment can be applied to another CCL program within 6 months of the original program date. After 6 months, the balance is non-refundable.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b53aa1 elementor-widget elementor-widget-text-editor\" data-id=\"1b53aa1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<strong>**Exceptions to These Policies<\/strong>\n\nThe above policies apply to all our <a href=\"\/leadership-programs\/\">leadership programs<\/a>, with the following exceptions:\n<ul>\n \t<li><strong>For <a href=\"\/leadership-programs\/leadership-at-the-peak-training-for-senior-executives\/\">Leadership at the Peak<\/a> programs:\u00a0<\/strong>\n<ul>\n \t<li><em><strong>If More Than 30 Days Until Program:<\/strong> <\/em>Same as noted in table above.<\/li>\n \t<li><b><i>If Less Than 30 Days Until Program:<\/i><\/b> Transfer fee: 50% of tuition. Cancellation fee: 100% of tuition.<\/li>\n<\/ul>\n<\/li>\n \t<li><strong>For <a href=\"\/leadership-programs\/amplify-nonprofit-leadership-program\/\">Amplify: Heighten Your Impact\u2122<\/a>, <a href=\"\/leadership-programs\/360-assessment-certification\/\">Assessment Certification Course<\/a>, and <a href=\"\/leadership-solutions\/online-leadership-training\/boost-first-time-manager\/\">CCL Boost\u2122 for New Leaders<\/a><\/strong>:\n<ul>\n \t<li><em><strong>No Substitutions After Login Issued:<\/strong>\u202f<\/em>Enrollment and name changes are not permitted after purchase and login credentials have been issued. A substitution request may be honored\u202fonly if the course login has not been accessed.\u202f<a href=\"https:\/\/support.ccl.org\/kb\/article\/85-Service-Request-Contact-Form\/\" target=\"_blank\" rel=\"noopener\">Contact us\u202fto submit a request<\/a>.<\/li>\n \t<li><em><strong>No Refunds After Login Used:<\/strong><\/em>\u202fNo refunds will be permitted after logging into the Assessment Certification Course or CCL Boost\u2122 for New Leaders and accessing CCL\u2019s intellectual property.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76323dc elementor-widget elementor-widget-heading\" data-id=\"76323dc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Questions?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74b9cf5 btn-center elementor-widget elementor-widget-html\" data-id=\"74b9cf5\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a class=\"buttons button1\" href=\"\/contact-us\/\" aria-label=\"Contact Us\" data-element-cta=\"Contact Us\">Contact Us<\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Before a program begins, we incur substantial administrative costs related to your registration. Therefore, if you must change or cancel your registration, the following fees apply: (**See below for exceptions.) **Exceptions to These Policies The above policies apply to all our leadership programs, with the following exceptions: For Leadership at the Peak programs:\u00a0 If More [&hellip;]<\/p>\n","protected":false},"author":101,"featured_media":62159,"parent":48529,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-48532","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.6 (Yoast SEO v26.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>CCL Program Cancellation Policy | CCL<\/title>\n<meta name=\"description\" content=\"Did your plans change? Learn more about the CCL&#039;s program cancellation, transfer, and refund policies, and how they affect you.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ccl.org\/policies\/program-cancellation-transfer-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cancellation &amp; Transfer Policy\" \/>\n<meta property=\"og:description\" content=\"Did your plans change? 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