{"id":49018,"date":"2024-01-27T14:48:23","date_gmt":"2024-01-27T19:48:23","guid":{"rendered":"https:\/\/www.ccl.org\/?post_type=articles&#038;p=49018"},"modified":"2025-05-08T06:58:03","modified_gmt":"2025-05-08T10:58:03","slug":"build-trust-in-the-workplace","status":"publish","type":"articles","link":"https:\/\/www.ccl.org\/articles\/leading-effectively-articles\/build-trust-in-the-workplace\/","title":{"rendered":"How to Build Trust in the Workplace and on Your Team With Delegation"},"content":{"rendered":"<h2>Delegating Effectively Requires Building &amp; Keeping Trust<\/h2>\n<p>You\u2019ve likely encountered a situation where you\u2019re unhappy with one of your team members. You\u2019d like to delegate a task to them, but are hesitating.<\/p>\n<p>The employee may be likable and even work hard, but the work has problems. Now, you\u2019re wondering if they can handle an important project.<\/p>\n<p>At its core, not wanting to delegate is an issue of trust. <em>Can you trust this individual to get the job done?<\/em><\/p>\n<p>Whether you\u2019re dealing with an individual or an entire team, knowing how to <a href=\"\/articles\/leading-effectively-articles\/why-leadership-trust-is-critical-in-times-of-change-and-disruption\/\">build and keep trust is crucial to effective leadership<\/a>.<\/p>\n<p>How do you build trust in the workplace and on your team with effective delegation?<\/p>\n<h2>First, Know the Dimensions of Trust<\/h2>\n<p>Our partners, <a href=\"https:\/\/reinatrustbuilding.com\/about-reina-trust-building\/\" target=\"_blank\" rel=\"noopener\">Drs. Michelle and Dennis Reina<\/a>, have researched trust in the workplace for decades, and have found that trust is built, and broken, around 3 critical areas:<\/p>\n<ul>\n<li>Trust of Character,<\/li>\n<li>Trust of Communication, and<\/li>\n<li>Trust of Capability.<\/li>\n<\/ul>\n<p><a href=\"\/wp-content\/uploads\/2020\/11\/3-dimensions-of-trust-in-the-workplace-center-for-creative-leadership.png\"><img fetchpriority=\"high\" decoding=\"async\" src=\"\/wp-content\/uploads\/2020\/11\/3-dimensions-of-trust-in-the-workplace-center-for-creative-leadership.png\" alt=\"Infographic: 3 Dimensions of Trust in the Workplace Model (Venn diagram with Ability, Loyalty, and Integrity)\" width=\"800\" height=\"419\" \/><\/a><\/p>\n<h3>The 3 Dimensions of Trust<\/h3>\n<h4>1. Trust of Character<\/h4>\n<p>Trust of Character sets the tone and direction of teamwork. This dimension of trust in the workplace represents mutually serving intentions and is the starting point of a team relationship. When teams have Trust of Character, each member has faith that the others will behave as expected.<\/p>\n<p>Team members care about one another as people and hold each other\u2019s best interest in mind. This is the foundational dimension of trust teams need to be effective. Team members build this trust when they do what they say they will do, engendering a mutual view of reliability and trust within the team.<\/p>\n<h4>2. Trust of Communication<\/h4>\n<p>Trust of Communication fuels collaboration and makes it safe for team members to talk with each other directly. This goes beyond simply providing information to one another, but also working through issues and concerns and <a href=\"\/articles\/leading-effectively-articles\/review-time-how-to-give-different-types-of-feedback\/\">offering different types of feedback in the spirit of deeper learning and growth<\/a>.<\/p>\n<p>Through Trust of Communication, teams practice transparency \u2014 they communicate openly and honestly. Members feel safe to admit mistakes and know where they stand with one another. Trust of Communication creates an environment of collaboration that teams need to thrive.<\/p>\n<h4>3. Trust of Capability<\/h4>\n<p>Trust of Capability opens the door for team members to contribute and to use their knowledge to make a difference. Members build this type of trust in the workplace by leveraging the skills and abilities of one another, seeking each other\u2019s input, engaging in decision making, and teaching one another new skills. Trust of Capability <a href=\"\/articles\/leading-effectively-articles\/3-factors-that-drive-or-suppress-innovation\/\">helps create a culture of innovation<\/a> and allows teams and organizations to be competitive.<\/p>\n<p>Together, these 3 dimensions of trust help teams understand the behaviors needed to build and sustain trust in the workplace.<\/p>\n<h2>Then, Talk About the Trust Issue<\/h2>\n<p>Once you understand the dimensions of the problem, it\u2019s easier to have an honest conversation with a team member or colleague. Here are some phrases that help start the conversation out in a productive way:<\/p>\n<ul>\n<li><em>\u201cI\u2019d like to talk about something that\u2019s concerning me.\u201d<\/em><\/li>\n<li><em>\u201cMay we talk about your work on the project?\u201d<\/em><\/li>\n<li><em>\u201cI need to explore with you where we are on the project.\u201d<\/em><\/li>\n<\/ul>\n<p>It\u2019s important to <a href=\"\/articles\/leading-effectively-articles\/confront-problem-employees\/\">address problem employee behaviors<\/a> in a way that shows the employee genuine support \u2014 demonstrating your loyalty. Then, you can discuss a solution to the problem, such as pairing the worker up with a more experienced team member. Finally, make sure you are <a href=\"\/articles\/leading-effectively-articles\/delegating-beyond-getting-it-off-your-desk\/\">delegating workloads effectively<\/a> and set up a method for <a href=\"\/articles\/leading-effectively-articles\/yes-you-can-increase-accountability\/\">creating accountability<\/a>.<\/p>\n<h2>Some Final Thoughts on Building Trust in the Workplace &amp; Your Team<\/h2>\n<p>Honest, open discussions about trust set the stage for deeper, more productive conversations about team performance and create stronger bonds between leaders and employees.<\/p>\n<p>These steps are essential to building trust in the workplace, and with your team.<\/p>\n<h2>Ready to Take the Next Step?<\/h2>\n<p><em><strong>Upskill your people\u2019s ability to build trust in the workplace through delegating effectively with a customized learning journey for your leaders using our research-backed modules. Available <a href=\"\/leadership-solutions\/leadership-topics\/\">leadership topics<\/a> include Conflict Resolution, Communication, <a href=\"\/leadership-solutions\/leadership-topics\/delegating-effectively\/\">Delegating Effectively<\/a>, Listening to Understand, <a href=\"\/leadership-solutions\/leadership-topics\/psychological-safety-training\/\">Psychological Safety &amp; Trust<\/a>, and more.<\/strong><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Being able to delegate tasks requires building and keeping trust with your team. Learn how to build trust in the workplace and understand these 3 factors that affect perceived trustworthiness.<\/p>\n","protected":false},"author":130,"featured_media":49019,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","footnotes":"","_links_to":"","_links_to_target":""},"tags":[],"class_list":["post-49018","articles","type-articles","status-publish","has-post-thumbnail","hentry","categories-accountability","categories-delegation","categories-trust-psychological-safety","audience-leaders-managers","region-global","article-type-leading-effectively-articles"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.6 (Yoast SEO v26.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Build Trust in the Workplace and on Your Team With Delegation | CCL<\/title>\n<meta name=\"description\" content=\"Being able to delegate tasks requires building and keeping trust with your team. 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