{"id":49073,"date":"2024-01-05T08:25:19","date_gmt":"2024-01-05T13:25:19","guid":{"rendered":"https:\/\/www.ccl.org\/?post_type=articles&p=49073"},"modified":"2025-05-08T06:58:13","modified_gmt":"2025-05-08T10:58:13","slug":"your-frontline-managers-need-these-6-skills","status":"publish","type":"articles","link":"https:\/\/www.ccl.org\/articles\/leading-effectively-articles\/your-frontline-managers-need-these-6-skills\/","title":{"rendered":"Your First-Line Managers Need These Critical Frontline Leadership Skills"},"content":{"rendered":"

Leadership Basics for Frontline Managers<\/h2>\n

First-line managers play a vital role \u2014 they are the managerial glue of a business, responsible for many critical day-to-day operations as well as making sure organizational objectives, goals, and plans are met and implemented. They\u2019re often an organization\u2019s largest population of leaders, and in many cases, they\u2019re entry-level managers who are \u201con the line\u201d and in closest contact with individual workers as well as customers and the public.<\/p>\n

They\u2019re the supervisors of individual contributors and may be first-level or first-time managers, often newly promoted into their first leadership roles. Or, they\u2019re functional leaders who don\u2019t have any formal direct reports, but who are responsible for the work of others through influencing without authority. Such leaders may also be hoping or preparing to move into a first-line manager role in the future.<\/p>\n

These first-level leaders are also usually the least experienced tier of managers in a company, and may be referred to as office managers, shift managers, team leaders, or assistant managers, depending on the organization, industry, or geographic location.<\/p>\n

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Support Building First-Line Manager Skills<\/h3>\n

We\u2019ve created an online moderated frontline leadership training program called Frontline Leader Impact<\/a>, that\u2019s specifically designed to develop first-line manager skills and help clarify leadership basics for frontline managers.<\/p>\n

Explore Course<\/a><\/div>\n<\/div>\n

Why Your First-Line Managers Really Need Strong Frontline Leadership Skills<\/h2>\n

Regardless of what you call them, organizations face big challenges when trying to help first-line managers be more effective in their vital roles. Too many of them don’t understand the leadership basics for frontline managers.<\/p>\n

Yet the price of an ineffective manager can be high and pervasive. A recent survey showed<\/a> these 5 factors as the top reasons for employees reporting they had a bad day:<\/p>\n